# Import contacts and send to a list

The dashboard keeps your own contacts, separate from the phone's address book, so you can send one message to many people without writing code.

## Import contacts

1. Open **Contacts** and click **Import CSV**.
2. Pick a CSV file whose first row names the columns. It needs a **phone** column (`phone`, `number`, `nomor` or `whatsapp`); a **name** column (`name` or `nama`) is optional, and every other column becomes an attribute of the contact.
3. Choose a list to put everyone in, and the country code for local numbers: with 62, `0812…` becomes `+62812…`.

Commas and semicolons both work, so a file saved from Excel is fine. Files can be up to 5 MB and 50,000 rows. A number that is already in your contacts is updated: a new name replaces the old one and attributes are added. The result lists the rows that were skipped and why.

You can also add people one by one with **Add contact**, and group them under **Lists**.

## Send a broadcast

1. Open **Broadcasts** and click **New broadcast**.
2. Choose who it is **from**: one of your numbers, or **Rotation** to spread the messages over your numbers that have Rotation turned on. See [sender rotation](https://warsita.com/docs/messages#sender-rotation).
3. Choose who it goes **to**: a list, or phone numbers typed one per line.
4. Write the message. `{{name}}` becomes the contact's name and `{{attributes.amount}}` their `amount` attribute, so each person gets their own figures. The preview shows the message as the first contact will see it. You can attach an image, a video or a document.
5. Click **Send** and confirm.

Each number sends at a person's pace, a message every few seconds, so a list of a thousand takes about an hour per number. The broadcast's page shows how many messages are waiting, sent, delivered, read, failed or skipped, and the status for each person. **Cancel broadcast** stops it: nobody else gets it, and messages already sent stay sent.

## Who is skipped

- **People who opted out.** Someone who replies STOP, BERHENTI or UNSUBSCRIBE to any of your numbers is marked **Opted out** in Contacts, and no number sends to them again, from the dashboard or the API. You can also mark someone yourself, and allow them again later.
- **People who reached the daily limit**, when sending with rotation (5 messages per person per day unless an owner changed it in **Settings → Sending**).

Deleting an opted-out contact forgets that they opted out, so keep the contact instead.

## Send responsibly

Send only to people who know you and expect to hear from you. A broadcast to people who never talked to you is the quickest way to get your numbers banned; see [Keep a number safe from bans](https://warsita.com/help/avoid-bans) and our [Acceptable Use Policy](https://warsita.com/legal/aup).